Certainly is a proprietary, ecommerce-focused Natural Language Understanding (NLU) platform supplemented with integration to Large Language Models (LLMs) like OpenAI’s ChatGPT. This allows Certainly to have engaging conversations with customers, understand their needs, and provide them with the information and assistance they need.
Features of Certainly :
- AI-powered conversations: Certainly can understand and respond to customer queries in a natural and engaging way.
- Product recommendations: It can recommend products to customers based on their past purchases and browsing behavior.
- Order tracking: It can help customers track their orders and answer questions about shipping and returns.
- Customer support: It can deflect support tickets and provide 24/7 customer service.
- Data insights: Certainly provides insights into customer behavior, which can help businesses improve their products and services.
Benefits:
- Increased sales: Certainly can help businesses increase sales by providing personalized product recommendations and upselling opportunities.
- Improved customer service: It can provide 24/7 customer support and deflect support tickets, freeing up human agents to focus on more complex issues.
- Reduced costs: It can help businesses reduce costs by automating customer service tasks and providing insights into customer behavior.
- Improved customer satisfaction: It can help businesses improve customer satisfaction by providing a personalized and engaging shopping experience.
Use cases:
- Product recommendations: Certainly can be used to provide personalized product recommendations to customers, based on their past purchases and browsing behavior. This can help customers discover new products that they are likely to be interested in, and it can also help businesses increase sales.
- Order tracking: it can be used to help customers track their orders and answer questions about shipping and returns. This can help to reduce customer support tickets and improve the customer experience.
- Customer support: it can be used to provide 24/7 customer support and deflect support tickets. This can free up human agents to focus on more complex issues, and it can also help businesses to save money.
- Data insights: it can be used to provide businesses with insights into customer behavior. This information can be used to improve products and services, as well as to develop more effective marketing campaigns.
Overall, Certainly AI chatbot is a powerful tool that can help ecommerce businesses improve their sales, customer service, and efficiency.
