Certainly AI Tool is an AI chatbot platform that helps ecommerce businesses automate their customer service, boost sales, and drive customer activation. It is built from the ground up with ecommerce in mind, and uses a proprietary AI that comes with premade templates and intents for 90% of the most common customer queries.
Features of Certainly
- AI-powered customer service: Certainly’s AI chatbot can answer customer questions, resolve issues, and collect valuable customer data. It can also be used to drive customer activation by recommending products and services.
- Sales boost: It’s AI chatbot can help businesses increase sales by intelligently recommending products, reducing returns, and upselling customers.
- Efficiencies: It’s AI chatbot can help businesses save time and money by automating repetitive tasks and freeing up employees to focus on more strategic tasks.
Benefits
- Improved customer experience: Certainly’s AI chatbot can provide customers with a more personalized and efficient experience.
- Increased sales: It’s AI chatbot can help businesses increase sales by recommending products and services, and by reducing returns.
- Boosted efficiencies: Certainly’s AI chatbot can help businesses save time and money by automating repetitive tasks.
Use cases
Certainly AI Tool can be used by ecommerce businesses of all sizes, in a variety of industries. Here are a few examples of how it can be used:
- Answering customer questions: Certainly’s AI chatbot can answer customer questions about products, services, shipping, and returns. It can also be used to provide customer support for technical issues and account management.
- Resolving customer issues: It’s AI chatbot can help businesses resolve customer issues quickly and efficiently. It can also be used to collect feedback from customers and identify areas for improvement.
- Collecting valuable customer data: It’s AI chatbot can collect valuable customer data, such as customer preferences, purchase history, and feedback. This data can be used to improve the customer experience, develop new products and services, and target marketing campaigns.
- Driving customer activation: It can be used to drive customer activation by recommending products and services to new customers. It can also be used to send personalized marketing messages to customers.
- Recommending products: It can intelligently recommend products to customers based on their purchase history, browsing behavior, and other factors. This can help businesses increase sales and improve the customer experience.
- Reducing returns: Certainly’s AI chatbot can help businesses reduce returns by providing customers with accurate product information and by helping them to choose the right products.
- Upselling customers: It can be used to upsell customers to more expensive or complementary products. This can help businesses increase sales and improve the customer experience.
Overall, Certainly AI Tool is a powerful AI chatbot platform that can help ecommerce businesses of all sizes improve their customer experience, increase sales, and boost efficiencies.
