Salient is an AI-powered customer experience platform that helps consumer lenders automate customer interactions, collect and process payments, and capture insights in real time.
Features of Salient
- Customer interaction automation: Salient can automate customer interactions across voice, 2-way texting, email, and webchat. This can help lenders reduce wait times, improve customer satisfaction, and free up their human agents to focus on more complex tasks.
- Payment processing: It can collect and process payments from customers without the headache. It is SOC 2 compliant and offers secure on-prem deployment.
- Real-time insights: It provides live transcription, summarization, and synthesis of customer interactions. This allows lenders to catch customer escalations at the source and improve their overall customer service.
Benefits
- Reduced delinquency: Salient can help lenders reduce delinquency by automating customer interactions and proactively reaching out to customers who are at risk of missing a payment.
- Increased keep rate: It can help lenders increase their keep rate by providing customers with a better customer experience. This includes reducing wait times, resolving issues quickly, and providing personalized support.
- Reduced costs: It is 80% cheaper than human agents, which can help lenders save money on their customer service costs.
- Improved customer satisfaction: It can help lenders improve customer satisfaction by providing customers with a faster and more efficient customer experience.
Use cases
It can be used by consumer lenders of all sizes in a variety of industries. Here are a few examples of how it can be used:
- Automotive lenders: Salient can be used by automotive lenders to automate the loan application process, answer customer questions about their loans, and collect payments.
- Personal lenders: It can be used by personal lenders to automate the loan application process, answer customer questions about their loans, and collect payments.
- Mortgage lenders: It can be used by mortgage lenders to automate the mortgage application process, answer customer questions about their mortgages, and collect payments.
- Student lenders: It can be used by student lenders to automate the student loan application process, answer customer questions about their student loans, and collect payments.
- Small business lenders: It can be used by small business lenders to automate the small business loan application process, answer customer questions about their small business loans, and collect payments.
Overall, Salient is a powerful AI-powered customer experience platform that can help consumer lenders of all sizes improve their customer service, reduce costs, and boost revenue.
