Stackbear is an AI-powered customer support tool that allows businesses to create a chatbot that can answer questions, escalate tickets, and engage visitors 24/7. No code required.
Features of Stackbear :
- Natural language understanding: Stackbear’s chatbot can understand and respond to complex queries in a natural and human-like way.
- Knowledge base integration: It can be integrated with your existing knowledge base, so your chatbot can answer questions from your customers directly from your knowledge base.
- Personalization: You can customize the personality and behavior of your Stackbear chatbot to match your brand and your customers’ needs.
- Simple setup: It is easy to set up, even if you have no coding experience. You can have a chatbot up and running on your website in minutes.
- Human escalation: It can intelligently route conversations to human agents when needed.
- Multilingual support: It’s chatbot can speak multiple languages, so you can provide support to customers all over the world.
- Lead capturing: It can capture leads from your website visitors and send them to your CRM or email marketing system.
Benefits:
- Automate customer support: Stackbear can automate many of the repetitive and time-consuming tasks associated with customer support, such as answering common questions and routing tickets to the right agents. This can free up your human support agents to focus on more complex and challenging issues.
- Improve customer satisfaction: It can help you improve customer satisfaction by providing 24/7 support and by resolving customer issues quickly and efficiently.
- Reduce support costs: It can help you reduce your support costs by automating many of the tasks that are currently being performed by human agents.
- Increase sales leads: It can help you increase your sales leads by capturing leads from your website visitors and by engaging them in conversations about your products or services.
- Improve website engagement: It can help you improve website engagement by providing visitors with a way to interact with your website and get answers to their questions.
Use cases:
- Customer support: Stackbear can be used to provide customer support for a variety of products and services, including e-commerce, SaaS, and B2B.
- Lead generation: It can be used to generate leads from website visitors by asking them qualifying questions and capturing their contact information.
- Sales: It can be used to support your sales team by engaging with leads and answering their questions about your products or services.
- Marketing: It can be used to support your marketing team by promoting new products or services, running surveys, and collecting feedback from customers.
- Product education: Stackbear can be used to provide product education to customers by answering their questions about your product features and functionality.
Overall, Stackbear is a powerful AI tool that can help businesses of all sizes improve their customer support, sales, and marketing efforts.
