Viable AI is a Generative Analysis Platform that empowers businesses to transform unstructured feedback into actionable insights, enabling data-driven decision-making and driving strategic growth. Its state-of-the-art AI models go beyond basic summaries, providing deep contextual understanding and identifying key themes, trends, and customer sentiments.
Key Features of Viable
- Unstructured Data Analysis: Viable Analyze a wide range of unstructured data sources, including customer support tickets, surveys, social media comments, product reviews, and call transcripts.
- Actionable Insights: Extract actionable insights from unstructured data, including customer pain points, feature requests, satisfaction levels, and churn risk factors.
- Customizable Analysis: Customize the analysis to align with specific business objectives, focusing on relevant KPIs, customer segments, or product areas.
- Generative Narrative Generation: Generate detailed narrative summaries, including customer-centric PRDs, “Now, Next, Later” roadmaps, social media response playbooks, and more.
Benefits
- Improved Customer Experience: Enhance customer satisfaction and reduce churn by understanding customer feedback and addressing their needs effectively.
- Product Innovation: Drive product innovation and prioritize new features based on data-driven insights from customer feedback.
- Efficient Operations: Streamline operations and reduce manual effort by automating feedback analysis and extracting actionable insights.
- Data-Driven Decision-making: Empower data-driven decision-making across various business functions, including product management, customer support, and marketing.
- Enhanced Customer Understanding: Gain a deeper understanding of customer perspectives, preferences, and motivations.
Use Cases
- Customer Experience (CX) Management: Analyze customer support tickets, surveys, and social media feedback to identify pain points, satisfaction levels, and churn risk factors.
- Product Management: Prioritize new features, identify bugs, and understand customer satisfaction with existing products based on product reviews, app store ratings, and user feedback.
- Marketing Insights: Analyze marketing campaigns, social media engagement, and customer feedback to measure campaign effectiveness, identify target audiences, and refine messaging.
- Employee Engagement: Evaluate employee satisfaction, identify areas for improvement, and measure the impact of employee engagement initiatives.
- Research and Market Analysis: Analyze industry trends, customer preferences, and competitor strategies to gain insights for market research and competitive intelligence.
Overall, Viable AI empowers businesses to harness the power of unstructured feedback, unlocking actionable insights that drive customer-centric innovation, operational efficiency, and data-driven decision-making.
